I got a very competitive quote from !st central through one of the comparison websites. The first years insurance went by with no problems. Then when i went to renew again, i actually couldn't process my payment through their website on several occasions. I tried on 2 separate occasions via telephone after long waits on hold. I was promised call backs as the price on their website didn't match their phone quote. I never got any return calls and as my insurance was due to expire the next day, i had to find an alternative insurer. Their customer services are very poor, and when i gave them constructive feedback through their complaints department, i got nothing back. I find it incredible in this competitive market, they didn't want to make sure i was even given basic customer care to an existing customer who wanted to renew their policy.