I had a very competitive quote and a good renewal quote the following year. I then moved house, less than a mile away from my old house I could throw a stone at my old house. They told me it would cost an extra £450 pounds a year, my monthly payments went up by £60 a month!!!!! I told them I was not having that so asked to cancel my policy, I was then told it would cost me £170 to cancel!! In my absolute rage I hung up to think about my dire options as I couldn't speak to the rude customer services anymore. He then phoned back and told me he had cancelled my insurance. He stated that because I had hung up on him he decided to cancel it. I had not said agreed to it when I asked if I had the right to cancel my insurance without my permission he pretty much told my he could do what he likes. Terrible company the worst customer service I have ever encountered.