This insurer has made me fearsome of trying to communicate with this company. I am having a nasty experience with them and they have charged me £150 in fines. They will find fault two months in to your policy. They will call you and find fault to issue an admin charge of £50. Can you remember from when you passed your driving test 30 years ago what day it was? If not it will be £50 fine! I asked to change my car to another one and they ignored me. I hade to buy another new insurance policy and cancel the one with them to get to work in the new car. I lost £220 in 6 weeks! and many hours sleep.