Nightmare is understated. I filed a claim in August 2022. It's now a few days to Jan 2023 and my car hasn't been sorted out after doing all the legwork myself. I spoke to different people in their call centre in South Africa who gave me varied information. First I had to source my own repairer because theirs are not bothered. Second I had to chase them all the time, no courtesy calls for an update. The courtesy car company kept calling me for an update, which I didn't have. I had to cancel the courtesy car to stop the annoying calls. I have been passed on, put on hold, etc. Endless. Don't be deceived by low prices.