I wanted to renew my insurance with 1st Central. I have 7 years no claims. The amount was £282 for the year, I was happy with it but told the gentlemen on the phone that I had moved house (literally around the corner in a small village) to which he said I would need to speak with the customer service team. I spoke to them and they said they needed £10 to change my address, £10!?! It is a nominal fee but for someone who has used the company and not made any claims I found it preposterous. I told them this and then they sent me back to another sales agent. This sales agent's 1st language was English. She told me if I didn't change my address and pay the £10 she wouldn't give me a new quote. After much coercion I said okay I will change I was then put back in contact with customer service who changed my address and charged my £10. I got back in touch with the same lady again who did the maths. Bearing in mind I can walk to my old house in 5 minutes (I have timed it), she came back with a price of £430. I found it completely underhand how I was coerced into changing the address before they would give a price only for them to whack the price up by £140!! I live in a sleepy village by the way. How they have a 5 star defacto rating is beyond me