My Grandaughter is insured with company she had an accident and bumped into another car unbenomed to her she was not insured for travelling to and from work. After the bump she came home and got ready to go to work she got a taxi to work and had a receipt from the taxi driver in the form of a text to prove she got a taxi to work 1st central refused to accept the text as a receipt so refused her claim. The claims team are based in South Africa and it takes nearly one hour to get through on the phone I escalated the claim to a complaint with the threat of going to the ombudsman. The complaints dept situated in Manchester phoned up and said they will pay for repairs for both cars it's been going on for over 2 weeks. They look out for ways to stop paying out on a legitimate claim. AVOID AVOID AVOID