Would give them 0 stars if I could!!! Went for this insurer as they were competitively priced, but wished we hadn’t now! Sent two texts asking for documents and that they sent an email with the details. No emails were received. We emailed them and asked what documents. No response. Next thing we know we receive an email from them advising the premium was increasing by £23 a month due to the changes we had made. We had made no changes. After 2 unhelpful web chats one of which was ended by them they advised they had done a check and I had 3 points on my license (I have no points). Asked for a copy of my driving license and my partners and a copy of a DVLA access code for me. Provided this for them to say it had expired (it last 21 days and they tried to access it in under 24 hours it had not expired). Sent them a new one but then they wanted one for my partner as well. I did this and then they put me on hold for a long time to reverse the previous changes they made to the points. They then came back and said the day we past our tests did not match so the premium would be £10 more than it was previously quoted a month. Utterly ridiculous when you don’t put a date in when applying and just the month and year. Asked to speak with a manager to get the fees waived. Waited 30 mins on hold to get through for them to tell me this was not in their remit and would need to submit a complaint. What’s the point of having a management team when they can’t do anything! Just another way to infuriate your customers. I have already submitted a complaint yesterday when this all started due to the amount of time wasted, stress and anxiety caused and their standard of customer service. Also emailed them with details of my complaint and have received no acknowledgment. After the additional time waster today will send a further email and hold with bated breath for a response. Wish we could just cancel but at a charge of £169 that is not financially doable! Working in insurance myself I am so shocked at their service they really shouldn’t be running. Feel I will need to take this further to the FOS when they finally respond to the complaint and make it my mission to ensure that no one I know ever takes out insurance with them. Social media will be the next outlet to let as many people know to avoid!