I contacted First Central regarding a non-fault claim, it was noted that my phone number on the system was wrong, so the person on the phone offered to change it. Got an email a couple of weeks later stating that I owed First Central £33.86. I contacted them and was told that the £33.86 was a charge for changing details on my policy (my phone number). I stated that I was not informed of any charge and would not have agreed to change the number (as it was my partners number) had I known that it would cost me £33.86. After a few emails and phone calls back and forward (and after listening to the recording of my first call, to verify that I wasn’t lying..) they agreed that I hadn’t been informed at the time and removed the charge. A lot of stress for something which could’ve been avoided.