1stCentral CANNOT BE TRUSTED - AVOID AT ALL COSTS First Central charged me £80.54 for a 'mistake' on my application. The mistake was caused because the DVLA had the date incorrect on their system for the date that I purchased my car. Not only did I explain this to them, but they proceeded to take the £80.54 out of my account without my permission and after I was told, 'don't worry it won't be taken'. Now that I have had the DVLA change the date and emailed this to them, they have avoided contacting me back on 2 occasions to discuss having the £80.54 refunded. It seems like it is very easy for them to take this charge, but very difficult to actually speak to someone competent who is able to refund it. Every single staff member gave me different information, eventually I escalated the complaint to a manager, who assured me they would call me back. 2 Weeks have gone by and 1st Central have not contacted me back. I would have preferred to pay more money, for a more competent service. Lesson learnt.... YOU PAY FOR WHAT YOU GET.