Absolutely terrible company have had car insurance for over 52 years and have never known such terrible service. Avoid at all cost I had a none fault claim last year which I told them about contact my previous insurance company for information they said they required and gave them my permission for them to contact the AA for the information they require,they state their not allowed to do this (someone is lying and I don't think it's the AA) so today they state that they want £60 to update my policy and £140 as I have not given them the information they need bunch of crooks