*AVOID* I was certain I had purchased… *AVOID* I was certain I had purchased insurance at 1st Central but each time I logged into the portal I saw an old policy from years ago, I could not find any emails with their details that had been sent to me when I took it out, but luckily found the charge coming out my account. When I managed to get through to a super loud call center at first they could find it, they then reset my password with a link then 3-month-old policy appeared I made them aware that I wanted to cancel which they proceeded to do for £105 I asked for the breakdown they said the £5 charge was telephone admin fee, but I could have done it online. I said well I wish you would have made me aware before proceeding as I would have done as you were aware my policy was not showing as you had to reset my password even though it was correct as I could see my old policy. He didn't care, no sorry, no I thought you aware. Horrendous customer experience based in an outsourced office in South Africa.