Terrible company! been on hold for over an hour and still waiting to talk to somebody. I had an accident in December 2022 and to date, I've had three physio appointments and one Dr's appointment. I have asked for some help with obtaining an MRI this was over 3 months ago and to date, I have heard nothing back. Their online portal states they will answer you within 2 days is rubbish. I messaged them back in June 2023 and I have heard nothing despite leaving several messages in the last 3 months. Stay away from them and use a no-win no no-fee claims company instead. I'm just about to do that as I need medical help and 1st Central Law has just left me with constant pain and has ignored me since June 23!