Would give no Stars but not possible. Absolutely awful. A nightmare from start to finish, Firstly it takes on average about 20 mins to get through to the call centre and when you do many of the staff and uncertain about what they are doing which add to the frustration. They tell you one thing and then it turns out to be false. They never get back to you on any issue and you have to keep calling them. I had to wait 7 months for them to resolve a minor crash third party liability and when they finally did it they charged me. They said my NCD would not be affected and it was. they lied to me, they where negligent, they automatically renewed my policy with out my permission, they made my transition to another company very difficult. I would have been better off without any insurance than with the 1st central. Words can not express the appalling service this company has given they make faulty towers look competent.