The prices. Last year, insurance cover was £260, renewal came for £463 this year... That's quite a shocking increase. I tried to cancel, I got told l will have to pay £50 though set up fees. I am still within 14 days of renewal so that's a shocking part of the contract. Luckily the complaints department managed to waiver that, thank you.... Then I got put through to sales to give me a new quote. Now here's the ridiculous bit....I was transferred from complaints....they knew I had a renewal of £463 that I refused....so the new quote (which is for the same thing as the renewal was) was......A BIG FAT SILLY £700.... Give me your brain! Absolute joke, will never use this company again, ever! Thanks for the extremely awful service