Really bad experience. It took about 8 months to get my windscreen sorted. I know that this was National Windscreen's fault (three times they came with the wrong windscreen and the installed one was very poor quality), but 1st Central should choose their partners more carefully. Apart from that I have received a renewal offer from them few days ago which was much higher that I expected. Last year I paid £1700 (BMW 530d 2011) and now they want to charge me £2 150, even though I have got one more year no claim discount and 3 points on my license cleared early this year. Really not happy...