Absolutely horrific survice and would like to warn anyone from using this insurance company. I had an accident 6 weeks ago, and have had no communication from them at all, had to chase them for updates to find out still nothing has been done, even been told they will call me back the following day to update and had no phone call so needed to call them again days later. 6 weeks in and the repair garage tells me the repairs have been put on hold and the insurance company are sending someone to inspect the car... 6 weeks in!!!!! Why this wasn't sorted the first week I'm not sure. They also lied to the repair garage about updating me that the repairs have been put on hold, after 3 days of them giving the go ahead and repair the car! So 6 weeks in and nothing has been done, looking at another week for it to be inspected again and then 3 or 4 weeks to repair... Absolutely ridiculous!