scamming bastards, I tried to change my policy details online because its cheaper than calling them but the website doesn't allow you to, so you have to call them, instead of charging me the online price of £15 or the call price of £30 they wanted nearly £300 because my new address was in a different area, I told them to stick it, a week later i decided to cancel altogether, they keep a £50 arrangement fee which was already paid at the start & also take a £50 cancellation fee, which is ok because the website explains but then they want extra on top, in my case was only £19 which i found un-acceptable, not because of the amount but because of the principle, they said it was for cover for days which I'd had, 3weeks worth, except £19 doesnt add up to 3 weeks worth, also my direct debit payments were up to date so technically ive paid twice for the same cover, when i asked the lady on the phone to explain why I'm paying twice she couldnt answer but just kept repeating what she had already said, i just paid it in the end, thanking god that i got out for just £69 could have been a whole lot worse & after reading the other reviews on here, thanking god again that i never had to make a claim or have to deal with these scamming bastards ever again