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Stephen
Used a price comparison site to see how much it would cost for insurance with my learner-driver wife added. 1st Central was the cheapest - great! It's costing around £20 a month more than without her added, but still the cheapest around. Actually, after a couple of months, wife isn't using the car and isn't really pursuing a driving licence just now. Decided to phone them to remove her from the policy. No problem at all, sir - here is your new quote. A whole £2 cheaper a month, but actually with the £30 admin fee to change it's £1 a month more expensive to remove your wife. Hmmm, I was expecting a dramatic reduction by removing the learner driver - back down to what I was paying before adding her, I said. Nevermind, if it's going to be more expensive to remove her, just keep her added - she may well want to use the car in a few months. Of course sir - your new quote is back up to what you were originally paying. PLUS THE £30 ADMIN FEE FOR THE CHANGE! Are you joking me, 1st Central Finance, said I. You want to charge me for making a change because I realised that it doesn't make sense to remove the additional driver? You're not making a change - I'm telling you I don't want the original change I requested to be made. But no - pedantry prevails - I requested a change and by saying I didn't want the change when quoted the cost I was making another change. So, the £30 admin fee was added to my monthly installments remaining. I phoned my 1st Central Insurance to remove a learner driver from my policy and save a bit of money. I came off the phone still with the learner driver on my policy and paying £4 a month more than when I was waiting on hold for 20 minutes. I would look for a policy elsewhere, but I dread to think what it's going to cost to cancel my policy with 6 months still remaining.
8 years ago
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1st CENTRAL has a 4.0 average rating from 5,230 reviews

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