Not helpful, tried to make part payment on insurance as was away on holiday and didn't have enough to make payment in full, tried to phone them and they said that they can't do part payment as their system won't let them, other insurance companies let you pay half of the insurance and the other half at the end of the month. They are quick to take your money but not quick to help you. I have had nothing but trouble with the company. They keep you on hold for ages at a time. Would advise to look elsewhere for cheaper car insurance and better customer care. Was kept on hold for around 15 minutes on the phone while trying to sort out car insurance.