Today this happened my father was due his insurance renewal on the 11th and not only they took the payment 9 days early my father paid £500 will he get a refund who knows! I am absolutely gobsmacked with this! My father is really upset about this service they provide and I think it's all a scam! If anyone out there is thinking of being with 1st central please reconsider as this might cause problems for you too! I would defiantly not recommend this service to anyone else if this is how they treat their customers! If you are still with 1st central I wouldn't wait for an issue to occur, if I was you i'd cancel you'r insurance with them and look for a better and safer secure insurance company! Only thinking about the loyal customers out there as I believe you are not being treated like loyal customers. Thanks for listening to what I have to say, now it is down to you on what you decide is best on your past experience.