I renewed my policy with them and since recently I've had nothing but trouble. I had an accident about two weeks ago, I called them up to make them amare. They agreed to pay me out £600 for my car and £250 excess which I thought was reasonable. UNTIL TODAY- they've told me I have to pay £400 in full which is the premium left on my insurance even though I want to buy another car and keep my policy running until it expires in May. Stephanie Belton the "manager" was disgustingly rude, unhelpful and had a disgusting attitude when it came to her finally calling me back after her "busy day" of been in meetings. DO NOT GO WITH THIS INSURANCE COMPANY THEY ARE A FRAUD. I'm taking legal action as we speak and have informed the ambusmend.