Following taking out insurance with this company I noticed that although the VRM was correct the make and model was incorrect so I contacted them to get this changed. All the details (other than make and model) related to the correct VRM ie vaule, cc, fuel, description and the call handler even stated that their system showed the correct details, but that it wasn't on the policy document. They stated that to change this it would cost £108 !!! (For their error), however to cancel the policy would also cost a similar cost. And to put the icing on the cake the advisor then started laughing with a colleague, but apparently this was over something else in their office, and not the fact they had just fleeced me. Can't believe that their error has cost me £100. There appears to be a number of bad reviews where the company have done this. Strongly recommend steering clear of this dodgy company.