Policy cancellation made intentionally difficult. Their own system does not process this properly and it is concluded that this is deliberately so to avoid the policy being cancelled through that platform and thus incur further cost. Assistance via live chat is equally as obstructive and unnecessarily prolonged. Repeated requests for transfer to a senior manager are declined and details of their complaints procedure had to be asked for on several occasions. Attempts to block that. My experience of 1st Central Insurance has been awful.
9 months ago
1st CENTRAL has a
4.0
average rating
from
5,231
reviews
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