This really is the most awful company, found them via money supermarket, jumped through hoops to provide no claims discounts covering 5 years which they then refused to accept and even tried to claim £50 non-disclosure fee as i said I have had my drivers licence 25 years when i have had it 27 years (only choice on website was more than 25 years!). I have no faith that they would look after me if I had an accident as they have sent me weekly emails threatening time deadlines and varying fines for ridiculous amounts of paperwork. They finally said they wished to increase my annual premium by £100, when I disagreed and said I wish to cancel as I have no confidence in them now they have tried to charge me £180 in cancellation fees and said they couldn't cancel the policy unless I paid the fees! I will be making a full complaint to them, the financial ombudsman and Money Supermarket for promoting them. This complaint seems to match those underneath, very stressful month, just not worth looking to save money as suggested by all those tv adverts.