Very poor customer service. Just cancelled my insurance with them and i will never ever use them again. I've been asked to pay £417.60 on top of my insurance because i don't remember exactly when i passed my driving licence / last century in my homeland/ date, month and year. Absolutely unacceptable reason to increase the price. The second price-increasing information was have 3 points penalty THIS year. Absolute fair enough about that. Something else which i noticed yesterday on my policy was written that my penalty is since March 2023. When i ask them to explain why they put wrong year i felt like an idiot. Few different people /policy analysis, customer service etc/ tried to convince me that cannot see, read my policy properly. I told them that my policy is on front of me and is written penalty points 16-03-2023, but their answer was " I don't know what you see and where, but is not 2023 is 2024". I ask where and to who i can send proof of my policy I've been told to send email to policy department. When i did that I received two automated emails that had nothing to do with my case. At the and i found a different phone number. I spoke with someone from policy analysis department. She confirmed that someone by mistake wrote it wrong. My last question was if the year was written correctly how the price will be changed or will be the same £417.60? She was confused but eventually forced to say the price would be different and most likely lower. Today I logged into my policy again, I wanted to see again if they had made a change, but I was surprised to find that the data had been deleted. How i said never again with them.