Absolutely shocking this insurance company , do not trust them, might aswell not having any insurance ! One of there customers have crashed into my vehicle , they have refused to repair it and won't let anyone of my choice repair it. Gaveme a small amount of money going of an estimate of the repairs , there were no other options and got told to use my insurance with the chance it will affect my premium. I've tried to sort it numerous times but just kept getting the phone put down on me. Basically accepted the money as I can't be arsed with the stress of it all and hoping that the money will cover the cost of the repairs.