Loyal customer for 5 years. Never any problems until I renewed my insurance for a fifth year. Got a strange text/email from them. The text/email said that they need to do some checks and that I need to call them to ensure my policy is 'validated'. So gave them a call. Oh my word, the stress. They asked how many miles I do a year. Based on what I said, they calculated I do 6k miles and not 5k. (Not sure where they justify their calculations from). They decided my policy had to be changed - £71 for them to add incorrect info that shouldn't even change as I do 5k miles. Account is frozen online until I pay that sum of money. Can't cancel my policy online until I pay the money. So made a complaint by email. On the day I made a 2nd call back after the 1st one asap to dispute it. No call back yet - I don't think they'll ever return the call. Now I have the option to either cancel my policy, which I don't know how much it'll cost but imagining it'll cost a bomb. Or stay with them for another year and risk that they will look for other errors in my policy and charge other unnecessary admin fees. Awful. And not how you treat a loyal customer. DO NOT USE THIS CAR INSURER EVER.