What a rubish customer service, I called to renew my car insurance and informed I wish the same price that is on internet (had more options on internet so more expensive that the renew quote I was sent) and customer service said they could not do it. I had to do a complete new insurance. Then, I realised, I made a mistake with the dates, called, they put me on hold for a long time, until my phone run out of credit and nobody ever called back or sent an email, meaning, I will have to cancel it (call again, be put on hold) and make a new one online again. What a rubbish, why can't they have an email address or a chat service, where we could send our queries and help us that way??? Or call back when the phone call drops and the issue was not solved??? I asked for email when I cancelled the renew and nothing was sent to me.