I was involved in a car crash where I unfortunately crashed into the back of somebody. 1st central handled everything really well until it came to repairing my car. My windscreen was badly damaged in the crash and their engineer refused that the damage was made in the crash. There was quite clearly glass and debris at the foot of my windscreen but their engineer refused the damage from their computer screen. I have had to pay a £350 excess for some of the damage but will also have to pay for the cost of the repair of my windscreen which is outrageous as it was done in the accident. If 1st central won’t pay for damages created by accidents why do we bother being insured in the first place. Also the person I spoke to on the phone today was extremely rude and arrogant! Avoid at all costs.