I've just been charged a £50 arrangement fee when I called up to cancel my renewal, despite me opting not to take up the renewal before the policy start date. Utterly unacceptable. I'm still not sure where these fees come from: their website says "The £50 fee is included within your overall price. It's not an additional charge but we do have to mention it". As I've completed my full year's policy, surly that fee is included in the price. I'll be writing a letter to complain, and potentially following that up with the ombudsman.
8 years ago
1st CENTRAL has a
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