So I have several reasons why you should avoid this insurer. Both my partner & I have had policies. First of all, when I set up my boyfriends policy my laptop auto filled some of the info with mine instead and I didnt notice (yes, my fault) so when he tried to phone up to get a change of car quote his email and birthday were wrong so they said it was sent to fraud department and blocked his account and he would need to send in proof to get it unblocked. All fair enough. But the length of the phonecalls to advisors who had NO IDEA what the hell they were doing was ridiculous, so we just cancelled his account and took business elsewhere. Then, I called to get a quote to change my car and was told they couldn't insure me for that car (unknown reason, and yet another advisor who sounded fresh out of highschool and no interest in helping me). Now my renewal is due in 2 weeks and have just received a letter saying that on my renewal date they will be cancelling my policy as they will no longer insure me. I have no idea why as yet again no one can give me an answer. The policy they are cancelling is for a X reg 1.4 litre Honda Aerodeck Estate. I have 6 years no claims, I am 25 and the car they couldn't insure before is a 2003 2.4 Honda Accord. Well weird.