I have been with this company for 3 years but recently they have changed. For no apparent reason they cancelled my policy and did not tell me until I received a call stating I owed them £50 cancellation fee. I was shocked as it actually turns out that id been driving for 3 weeks with no insurance and my children in the car, unbelievably the advisor could not tell me why payments had been taken but she had me listed as cancellation due to none payment, she gave me a premium number to call ! Called number and after 25 minutes on hold then being hung up on and having to call and be put on hold again (premium rate ), I was shocked to be told that in fact the payments taken were not payments but none payment fault fees! So they could take a none payment monthly fee of £30 but not a payment of £28, the lady could not explain this and actually laughed. THEY ARE DANGEROUS AND DO NOT KNOW WHAT THEY ARE DOING. Referred them to FOS