I have read a number of negative reviews around trying to cancel ones policy with 1st Central; they are well founded. Conflicting advice was given, no one person took responsibility, no follow up with an email or letter was forthcoming either. I spent over 45 mins on the phone being sent from one department to another with each person trying to stop the automatic renewal. Do not put the phone down until you can see on your portal that this has been done, do not take their word for it, they do not know it is a script they work from and I presume hope you don't check for yourself. On the one hand they ask who you last spoke to on another they do not give out their full name; this begs the question what have they got to hide? No manager was available to talk to me. Thankfully I have never had to make a claim with them. I was quoted £600 for my mini I have got it for £300 with all the add -on's elsewhere. So be careful and look thoroughly at the small print and read the reviews.