Not impressed with First Central Insurance at all. From the initial out of hours notification (Sunday 2 July 2017) the 'claim' so far has been a very unsatisfactory customer experience. Woke up Sunday morning to be made aware some idiot vandals/kids had smashed my drivers front and rear glass windows with some sort of slingshot. Reported the incident to First Central out of hours team to be made aware as its two areas of glass that have been damaged it will be deemed a 'accidental damage' claim against my policy instead of a 'glass' claim - in other words it will be classed as a 'fault' claim against my policy so my normal Comprehensive excess applies. As the vehicle was deemed unsecure they arranged for a recovery company to collect my car and put in storage until Monday. I called the claims team on the Monday morning to validate my claim. Handler advising me at the very earliest I would receive a courtesy car would be 2-3 working days. Received a courtesy call on the Monday afternoon from the approved repairer Autocraft Telford to advise they are waiting for First Central to authorise the recovery/storage charges so they could arrange to collect my car so they can arrange an estimate and arrange a courtesy car. Autocraft Telford advised me First Central are currently too busy to authorise the charges!! (bear in mind the car was collected on the Sunday). Heard nothing from First Central so I called them just before 6pm - the handler asking me how much the recovery/storage charges are! Come Tuesday Autocraft Telford call me to advise they will be collecting my car today but wont provide a courtesy car until the Wednesday. So as of Tuesday I'm left in limbo and feel Ive been doing all the chasing and dealing with First central staff that seem more reactive than proactive. My policy (ironically) expires next month August and I've already forewarned First Central to make the renewals team NOT to contact me. After this 'claim' is completed I'l take my policy elsewhere and go to an insurer that actually cares about their policy holders.