Been chasing me for money I do not owe them for over a year for an old policy which was their mistake.. Spoke to customer services who said it was their mistake and would rectify problem. It even says it was resolved on my customer portal. Still I am getting threatening texts from them saying they are trying to contact me and that I have not responded to their letters. I have never received a letter from them. I call them go through the same explanation to be told customer services are still looking into it and that they will call me back in 5 days. They never call back then 2 months later I will receive another text message saying to call them urgently about said money I don't owe! Completely incompetent do not really care and never ever apologise for their mistakes. My husband also has had problems, god forbid if you ever have to make a claim with these people, they will always fold and never fight your corner. My husband was hit from the side by someone swerving into his lane, blatantly the other drivers fault they went 50/50 liability. Unbelievable. This took nearly a year to resolve too. You have to do all the chasing they will never keep you in the loop. I could go on but I have neither the time or the energy. NEVER EVER USE THIS COMPANY! BEWARE!