Shocking customer service ripped me off big time! I had b accident that was not my fault 2years ago declared this with them and have actually been insured with them for 3years now! I had. Accident which was my fault no one else involved and they say I didn't disclose the accident which I did they even told me the date of the accident when I renewed with them so then said we will have to add this your policy so then charged me another £500,avoid this company my next step will be to get the ombudsman involved do not insure with this joke of a company car wrote off and now no payout