I am in complete agreement with the other frequent negative reviewers for 1st Central. While they were my cheapest option on the price comparison websites, I quickly found out why. They offer no support in the event of a potential claim and aren’t proactive with investigations. At every stage of my claim I was calling 1st Central for updates, not the other way around. They would go weeks on end without progressing investigations, despite constant chasing. It took so long for them to get their act together, by the time we potentially had a case I was told the matter had been outstanding too long and there was no longer enough evidence because CCTV footage of the incident couldn’t be obtained - leaving me to either make a claim (and pay £250 excess and lose my NCB for an incident where I was clearly not at fault) or walk away and deal with it myself. They are unhelpful, unprofessional and are set up to help themselves - not their customers. They might be the cheapest option when reviewing comparison websites but do yourself a favour and look for a more reputable company.