Terrible customer service staff are very rude and no help or understanding at all. This company was recommended by a friend and I have nothing but problems. I also could not change my vehicle on my customer portal I had to ring them up which took near a hour to get through and then be told they were closing and would speak tomorrow knowing that I needed to change my vehicle on policy so I could be insured to drive it and then be charged full fee even though it was not my fault it wouldn’t allow me to change it online. They don’t abide by the quotes they give on comparison sites for me. which is the first car insurance company that do this. I can’t wait to leave first central and for me I would not recommend them.