Been a customer for a year now. The company sent me a renewal price which was very high. I called up to cancel the policy when I received the new renewal price and the company charged me a £50.00 processing fee to cancel. By law you should have a 14 days cooling off period but the company said they were not charging me this but instead a £50.00 processing fee which in my eyes is the same thing but worded differently. I feel I should not be charged anything to not renew with the company. They are always trying to get extra money out of me at every opportunity so be warned the initial price they offer is good but they add on lots of hidden extras at every opportunity. Very very dissapointed!