1 star is way too generous for this awful company.All perfect until you actually need them to help you. Absoluelty made my life hell after I had an accident that was not my fault. Other party has pulled a fake witness and they don't even wish to fight it unless I take it to court out of my own pocket unless I take out a loan which for 21 is completely unreasonable. Couldn't even get in contact with my own witnesses so I had to do that myself and then because they didn't do it it wasn't 'legitimate', didn't organise my courtesy car and then sent bailiffs to my door when I didn't pay my excess when I was told I didn't need to whilst the dispute what ongoing. Please avoid these people as they will harass you when you don't reply which then induced mass anxiety for me and then won't reply for 6 months and then won't even give a clear answer when it comes to the outcome of the accident. If I could go back and save myself from this whole situation I really would.