Lack of information, correspondence intimidating, and overcharging for spent convictions. Not hapoy to listen to anything but the sound of your money making its way to them.. i thought i was getting a cheaper deal... this company will find a way of making your choice (once they have got you) pay in their favour! Never again 1st central. Never agian... just to add I have never experienced a sense of being taken for a ride. (No pun intended) in all of my years of needing car insurance as I have with 1st central. Could not and would never recomnend this company.