Their party drove into our brand new motorhome putting an early end to our European tour (only 650 miles on the clock!) No problems on liability, probably down to my dashcam, their party admitted it fully. Within days I got a letter from 1st Central offering to deal with my repairs plus the offer of a like-for-like vehicle, which I duly accepted and was offered for the following day. It was comparable to my own vehicle. Great I thought, tour back on! Mine requires repairs to both the cab and habitation area, so two different repairers, had to be approved to maintain my warranty. Cab repair easy, habitation repair would take 5 months as motorhome builder so busy. I informed 1st Central because of potential hire costs (would be £31,000 in hire alone) whereupon they said my vehicle would be written off as an uneconomical repair. I said fine and they said they wanted to inspect it to ensure no other damage beyond that caused by their party. The inspection was completed 2 days later. 3 days after that I got a call saying the repair to my vehicle was only £8k (wrong as the habitation repair alone is £8,500 and they have evidence of that) and they wouldnt now arrange repairs or hire me a vehicle. They said I had to go back to my own insurer to get everything resolved. Effectively they washed their hands of any of their promises or accepted responsibilities. Up to today's call I was thinking about using them for my own insurance in future. I wont be now, no integrity, cant be relied upon and actively seek to swerve themselves out of any commitment they make. I hope this helps if you are thinking of using them yourselves, truly shocking company, best avoid!!