They renewed my policy automatically and after 14 days cooling off period they increased my premium. Saying that some of the details have changed Basically my partner had a provisional licence and then eventually she got full driving licence. So they spiked up the prices. I had to pay them over £285 to cancel. Including admin fee and other charges. And the funny thing is they sent me an email asking me to resend my documents because they said they believe that I had put different details for a car insurance to other websites when I was shopping around for my other car to insure. I don't know what gave them right to check that out. Really disappointing. Would never recommend this company to anyone. I'd rather pay little bit more premium to other company. I felt like I was been robbed. I would really like to know their defeqto ratings.