I took the insurance out with them and that time my spouse had a provisional licence. And eventually she got full driving licence. They renewed my policy automatically. But after a couple of months they asked me to send my documents again. (which was after 14 days cooling off period) and then spiked up my insurance by nearly twice the price. I had to pay them over £285 just to cancel my policy. What's funny is in their email they said they believe their some of the details may have changed because they came to know when I was shopping around to get a car insurance for my other car in other websites. I don't know what gave them a right to do so. And I would really like to know their defaqto ratings. Really disappointing company. I feel like I have been robbed.