The absolute pits of insurance companies. Was directed to this dire excuse of a company by comparethemarket and it’s beyond words how badly they’ve performed. I’ve gone back to Esure albeit a bit more expensive and will avoid 1st central like the plague. Their customer service (poor choice of words), is appalling. Not once during my conversation did they even attempt to keep my business. Sure they’re the cheapest, but you get what you pay for and after this experience (which wasn’t even a claim!), I sincerely doubt they’d live up to anything they promise. Very disappointed.