I had the absolute worst experience with 1st Central and it still has not been resolved. I wanted to be temporarily insured on another car while mine was in the garage. I changed over the insurance online for 12 hours and then called in to revert it back. The advisor confirmed it had been changed and a new policy in place. A week later I received an email confirming cancellation of my policy on the temporary car but no other policy had been put in place! I had been driving my car with NO INSURANCE FOR 7 DAYS! I requested for the call to be listened to and it came back as no fault of the agent. The worst company I have ever used!