I recently cancelled my insurance with 1st central as I took my car off the road due to not needing it during the COVID-19 social distancing. They charged me over half the total insurance amount as a cancellation fee and the person on the phone completely ignored me questioning the fees and simply was trying to rush me through the phone call. He was completely unfazed when I said I would never recommend them as a company or use them again and was down right rude ignoring everything I said. Appalling service, appalling company, appalling staff. AVOID AVOID AVOID!!!