Nightmare to contact! Made an error and took a policy out when my partner had already sorted cover, so needed to cancel. Tried to get in the customer portal 4 times but kept saying link expired, round in circles for an hour - could get to documents or to see if I could cancel online. Emailed 3 days in a row and got no response. Six days later got an email from the instalments team telling me to web chat or ring. Web chat told me that my initial deposit was non- refundable and I owed them an additional £16.10 so over £60 for 7 days cover I had tried to cancel for a week. What a set in con artists - I refused to pay so there sending the debt to their collections team to pursue Don’t have any documents as still cannot get on portal after a week, requested them but who knows if I’ll get them, most expensive pile of scrap paper I’ve ever bought!!!!