Have 2 car insurance policies with this company and had 1 due to start during the coronavirus lockdown. Long story short.....Car was due to be picked up and lockdown happened, therefore i didnt need my policy to start for another 4 weeks, when i was due to get my car. I asked them to move policy start date and they said no. Only option was to cancel and pay £50 plus fees. Unfortunately i have to keep this policy until April next year, but i have taken out a newer policy with another company, for my orher car, £45 more expensive but the customer service is amazing and feel like i have been treated like a loyal customer, unlike 1st Central who were not interested in helping, just interested in money.