I am highly disappointed to be saying that 1st CENTRAL left me feeling cheated by them. The company seems to not care about a human mistake and will do everything to finalize claims, which they promise they will do. After being a loyal customer with 1st CENTRAL for many years they left me stranded with a rejected claim, and after many phone calls, promises to get a call back from their managers (which ultimately I had to chase) they did everything to prolong the process and finally told me that they rejecting my claim. In short, as a policyholder I rang to report a flood, which killed the engine since they cover the flood they were taking my claim on board, my dad was a named driver on policy and I mistakenly told them that he was going work, which I later found out he wasn't and send them a lot of evidence to prove it. company has no compassion and I feel like they believe that what I am saying is true (backed up by evidence) but they don't want to accept it. I would like to this opportunity to reach out to 1st CENTRAL to please reconsider their decision.